Payments and Refunds
Payments and Refunds
1. Payment Process
a. Accepted Payment Methods: Dovers Dental Clinic accepts various payment methods, including credit cards, debit cards, and electronic funds transfers.
b. Secure Transactions: Your payment details are encrypted and securely processed through trusted payment gateways to ensure the confidentiality and security of your financial information.
2. Appointment Payments
a. Payment for Services: To secure your appointment, payment is required at the time of scheduling. Only booked appointments that have been paid for are guaranteed.
b. Price Transparency: For transparency, we display consultation fees for the corresponding services on our website. Please note that the actual treatment fee may vary and will be discussed during a phone consultation or your visit to the clinic.
c. Physical Consultation: For more complex procedures, we recommend a physical consultation with our team before finalizing your appointment and costs. This ensures that you receive accurate information and appropriate guidance regarding the treatment’s cost and details.
3. Refunds
a. Refund Eligibility: Refunds are considered in accordance with the terms outlined below and applicable consumer protection laws.
b. Service Non-Performance: If Dovers Dental Clinic is unable to provide the scheduled service, you are entitled to a full refund.
c. Cancellation by You: If you cancel your appointment within the specified cancellation period, you may be eligible for a refund, subject to our cancellation policy.
d. Cancellation by Us: In rare cases where we need to cancel your appointment, you will receive a full refund.
4. Cancellation Policy
a. Appointment Cancellation: If you need to cancel or reschedule your appointment, please provide sufficient notice as outlined in our cancellation policy.
b. Cancellation Period: The cancellation period may vary depending on the nature of the service and clinic policies. Please refer to your appointment confirmation for specific details.
5. Refund Process
a. Initiating Refunds: To request a refund, please contact our clinic at clinic@doversdental.com or visit our clinic in person.
b. Refund Processing Time: Refunds are typically processed within 5 business days from the date of your refund request.
c. Refund Method: Refunds are generally issued in the same method used for the original payment. If this is not feasible, we will work with you to determine an appropriate refund method.
6. Exceptions
a. No-Show Appointments: No-show appointments may not be eligible for refunds.
b. Partial Refunds: In some cases, if services have already been partially rendered, a partial refund may be provided based on the extent of services provided.
7. Contact Information
For any inquiries or concerns regarding our payments and refunds policy, please contact us at clinic@doversdental.com.
8. Changes to the Policy
Dovers Dental Clinic reserves the right to modify this Payments and Refunds Policy at any time. Changes will be posted on our website with an updated effective date.
By using our services and making payments, you acknowledge that you have read, understood, and agreed to this Payments and Refunds Policy. If you do not agree with this policy, please refrain from using our services.
