Contents

Effective Date: June 2026  |  Last Reviewed: June 2026

Welcome to Dovers Dental Clinic. By accessing our website (doversdental.com) or using our dental services, you agree to be bound by these Terms and Conditions. Please read them carefully before booking or receiving care.

These Terms should be read alongside our Refund & Cancellation Policy and our Privacy Policy, which form part of the agreement between you and Dovers Dental Clinic.

1 Acceptance of Terms

By booking an appointment, attending the clinic, or using our website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use our services or website.

These Terms apply to all patients, website visitors, and anyone interacting with Dovers Dental Clinic through any channel.

2 Services Offered

Dovers Dental Clinic provides preventive, restorative, cosmetic, and emergency dental care at our clinic in Lekki Phase 1, Lagos, Nigeria. All services are subject to availability and professional clinical assessment.

We reserve the right to decline or discontinue treatment where it poses a risk to the health or safety of the patient or our team. Where we are unable to provide a requested service, we will tell you clearly and, where possible, offer a referral or alternative.

3 Appointment Booking & Confirmation

Appointments may be booked online, by telephone, by WhatsApp, or in person. You will receive a confirmation by SMS, email, or phone call after booking.

Same-day and emergency appointments are subject to availability. Booking a consultation does not guarantee a specific treatment will be performed at that visit — clinical assessment comes first.

4 Cancellation & Rescheduling

We require a minimum of 24 hours' notice to cancel or reschedule an appointment. This allows us to offer your slot to another patient.

Three or more missed appointments (without adequate notice) within any 12-month period may result in a requirement to prepay future bookings in full. We will always give written notice before applying this condition, and you may request a review if you believe it has been applied unfairly.

Full details — including deposit and fee consequences for cancellations — are set out in our Refund & Cancellation Policy. That policy forms part of these Terms and is binding on both parties.

5 Payment & Billing

All services are payable at the time of treatment unless a prior instalment arrangement has been agreed in writing. We accept cash, POS (debit/credit card), and bank transfer.

Interest-free instalment plans are available for certain treatments, subject to approval. The terms of any instalment plan will be confirmed in writing before treatment begins. Patients who default on an agreed instalment plan will be required to settle the outstanding balance before further treatment is provided.

Published prices are correct at the time of publication. We reserve the right to update our fees and will provide reasonable advance notice of any changes that affect a treatment already agreed with a patient.

Please note Deposits may be required for certain procedures (e.g. implants, orthodontics, laboratory-based work). Whether deposits are refundable depends on the circumstances — full details are in our Refund & Cancellation Policy.

6 Refunds

Refund eligibility depends on whether treatment has commenced, what clinical resources and materials have been used, and the specific circumstances of the request.

Our full refund rules, process, timelines, and patient rights are set out in our Refund & Cancellation Policy. In the event of any inconsistency between these Terms and the Refund Policy, the Refund Policy applies.

7 Patient Health Information & Consent

Before any treatment, you are required to provide an accurate and complete medical and dental history, including any medications, allergies, or health conditions. Failure to disclose relevant information may increase clinical risk and limit our ability to treat you safely.

Treatment proceeds only with your informed consent. We will explain the proposed procedure, its purpose, the expected outcome, alternative options, and the associated risks before you consent. You have the right to ask questions and to refuse or withdraw consent at any time before treatment commences.

For patients under 18, consent must be provided by a parent or legal guardian, who must be present at the appointment.

8 Clinical Outcomes & Our Responsibility

We are committed to providing dental care that meets accepted professional standards. Dental treatment involves inherent clinical risks, and outcomes can vary depending on a patient's oral health, medical history, biological response, and compliance with aftercare instructions.

SituationOur Responsibility
Clinical error or failure to meet our standard of careWe take full responsibility — we will correct the problem at no charge and, where appropriate, provide a refund
Outcome varies due to individual biology or healthWe are not liable for variations that could not reasonably be anticipated or prevented
Complication from failure to follow aftercare instructionsWe are not liable where written aftercare instructions were not followed
Loss or theft of personal property at the clinicWe are not responsible for personal items brought to the clinic

Nothing in these Terms limits our liability for clinical negligence, personal injury, or death caused by our fault.

If something goes wrong, please tell us. Most concerns can be resolved quickly when raised promptly. See Section 9 for our complaints process.

9 Patient Complaints Procedure

We take all concerns seriously. If you are unhappy with any aspect of your treatment, service, or a financial decision:

  • Step 1 — Contact us directly. Email care@doversdental.com, call 0805 516 2585, or speak to a team member. We will acknowledge within 2 business days and respond fully within 7 business days.
  • Step 2 — Request an internal review. Ask for escalation to a senior team member. Response within 5 additional business days.
  • Step 3 — External escalation.

10 Use of Website

The content on our website is for general information only. It does not constitute professional dental or medical advice and should not replace a consultation with a qualified dentist.

You agree not to misuse our website — including attempting unauthorised access, uploading harmful content, or disrupting our services.

11 Intellectual Property

All website content — text, images, logos, graphics, and design — is the property of Dovers Dental Clinic, protected under Nigerian and international intellectual property law. You may not copy, reproduce, or distribute any content without our prior written consent.

12 Privacy & Data Protection

We collect and process your personal and health data to provide dental care, manage appointments, and communicate with you, in accordance with the Nigeria Data Protection Act 2023 (NDPA).

Your rights include access, correction, and deletion of your data. Full details are in our Privacy Policy. We will never sell your data to third parties.

13 External Links

Our website may link to third-party sites for convenience. We are not responsible for their content or privacy practices. Visiting them is at your own risk.

14 Changes to These Terms

We may update these Terms from time to time. Updates are posted on this page with a revised effective date. For material changes affecting patient financial rights, we will notify existing patients. Continued use of our services after an update constitutes acceptance.

15 Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

16 Contact Information

For questions about these Terms, our services, or your rights as a patient:

Dovers Dental Clinic 📍 60a Akintunde Adeyemi Drive, Lekki Phase 1, Lagos, Nigeria
📞 0805 516 2585  |  0805 515 8148
📧 care@doversdental.com
💬 WhatsApp: 0805 515 8148
🌐 doversdental.com

Last reviewed and updated June 2026. Previous versions available on request.