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Refund, Cancellation & Appointment Policy
At Dovers Dental Clinic, we are committed to providing transparent, honest, and patient-centered dental care. We understand that questions may arise regarding appointments, payments, treatment plans, and refund requests.
This policy explains how registration fees, consultation fees, treatment payments, appointment cancellations, and refund requests are managed. Our goal is to ensure that every patient understands their financial commitment before treatment begins while respecting the professional time, clinical expertise, materials, and resources dedicated to their care.
Understanding Our Payment & Refund Policy
The following areas explain how payments, cancellations, and refunds are handled at Dovers Dental Clinic.
Our Commitment to Fairness & Transparency
Every refund request is reviewed individually and fairly, considering the treatment stage, professional services already provided, materials used, laboratory expenses incurred, and any agreed treatment arrangements.
Registration and consultation fees are payments for administrative processing, patient record creation, clinical examination, diagnosis, and professional treatment planning. These fees are generally non-refundable once the service has been provided.
Treatment fees are discussed and agreed upon before treatment begins. Dovers Dental Clinic does not charge for treatments without patient consent, and we remain committed to clear communication throughout your dental journey.
Questions About Refunds
Frequently Asked Questions About Refunds & Appointments
Registration and consultation fees cover the creation and maintenance of your dental records, the dentist's professional time, examination, diagnosis, and treatment planning. Once these services have been provided, the fees are generally non-refundable.
Yes. Patients are encouraged to notify the clinic at least 24 hours before their scheduled appointment if they need to cancel or reschedule. Late cancellations or missed appointments may result in forfeiture of the consultation fee or deposit where applicable.
Refund requests are reviewed on a case-by-case basis. If treatment has not commenced and no laboratory work, materials, or third-party expenses have been incurred, a refund may be considered.
Once treatment has started, fees already applied towards professional services, materials, laboratory work, or completed stages of treatment are generally non-refundable.
Orthodontic treatment involves detailed planning, professional supervision, materials, appliances, and multiple review appointments over an extended period. Refund decisions depend on the stage of treatment and services already provided. Fees relating to completed treatment stages, materials, or appliances already used are generally non-refundable.
Payments for custom laboratory work such as crowns, bridges, dentures, aligners, and other dental appliances are generally non-refundable once the case has been sent to the laboratory or fabrication has commenced.
Your satisfaction and confidence are important to us. If you have any concerns regarding your treatment or payment, we encourage you to contact our team promptly. We will listen carefully, review the situation fairly, and work with you to reach an appropriate resolution.